Our Policies

COMPLAINTS POLICY

This complaints form should be used in all instances.

 

To help you deal with your complaint as quickly and thoroughly as possible we need as much detail as you can give us about the problem you have experienced.

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SAFEGUARDING POLICY

ADULTS POLICY:

  • to protect adults who are experiencing, or at risk of, abuse and neglect and who are in receipt of the charity’s services.

  • to provide staff and volunteers with the overarching principles that guide our approach to safeguarding adults at risk.

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CHILDRENS POLICY
  • to protect children and young people who receive the charity’s services. This includes the children of adults who use our services.
  • to provide staff and volunteers with the overarching principles that guide our approach to safeguarding and child protection.
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CONFIDENTIALITY POLICY

This policy outlines the THINK18 position on matters of confidentiality. A binding document is to be accepted in its entirety by all staff, volunteers and trustees at the commencement of their involvement with THINK18.

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IT, COMMUNICATION & MONITORING POLICY

THINK18 has adopted an IT communications and monitoring policy which should be read in conjunction with its Data Protection policy in order to ensure compliance with all applicable laws in relation to data protection, information security and compliance monitoring.

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